Refund policy

At Vian's Kitch Hub, we take immense pride in the craftsmanship and quality of our kitchenware. Every item is subjected to rigorous quality control before it leaves our facility. However, we understand that issues can occasionally occur during transit.

Cancellations: We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately.

• Orders can be canceled for a full refund at any time before they are dispatched.

• Once an order has been handed over to our courier partners, it cannot be canceled and will be subject to our return policy below.

Damaged or Defective Items: Your satisfaction is our priority. If your product arrives damaged, defective, or incorrect, we will gladly offer a free replacement or a full refund.

• Reporting a Claim: Please inspect your order upon delivery. If you discover an issue, contact our support team within 7 days of receiving the product.

• The Process: To initiate a claim, simply email our customer care team with your Order ID and a clear photograph of the damaged item and its packaging.

(Please note: We do not accept returns for products that have been used, washed, or altered from their original condition unless there is a clear manufacturing defect.)

Refund Processing: If you opt for a refund rather than a replacement for your damaged item, the refund will be initiated immediately upon approval of your claim.

• Approved refunds will be credited back to your original method of payment.

• Please allow 5 to 7 business days for the funds to reflect in your bank account, depending on your financial institution.